Frequently Asked Questions
Everything you need to know about shopping with AX Paris.
How long does shipping take?
Standard delivery typically takes 3-5 working days, while our Next Day Delivery service ensures your order arrives the following day if placed before 4 PM.
What is your return policy?
We offer a 14-day return period from the date you receive your items. Products must be unworn, with all original tags attached and in their original packaging.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna.
How do I know which size to buy?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I amend or cancel my order once placed?
To ensure fast delivery, we process orders immediately. Therefore, we are unable to change or cancel an order once it has been confirmed.