Returns & Exchanges
At AX Paris, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return period for all items in their original condition with tags attached. Please note that for hygiene reasons, certain items like earrings and swimwear are non-returnable if the seal is broken.
Initiate Your Return
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Package Your Items
Place the unwanted items in their original packaging, ensuring all labels and tags remain intact to qualify for a full refund.
Print and Attach Label
Download your prepaid or standard shipping label from the portal, print it out, and securely attach it to the outside of your parcel.
Drop Off and Track
Take your package to the nearest authorized drop-off point and keep your proof of postage until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing